The FCA's record
The FCA records that fraudsters are presenting themselves as Fountain Finances Limited, Firm Reference Number 836354, and states that the genuine firm has no connection with them.
The only detail the FCA lists for the impersonators is the website claimmydisrepair.co.uk. It adds that they may give out other false details and may combine them with the genuine firm's own.
The FCA gives the genuine firm's address as Maclaren House, Talbot Road, Stretford, Manchester, M32 0FP, with the telephone number 0161 974 3622, and its Register entry lists the website www.fountain-finances.co.uk. The Register shows the firm's permission covers claims management, including housing disrepair claims.
What this means for clients of the genuine firm
Anyone who signs up through the website is not dealing with Fountain Finances, and has none of the protection that dealing with an authorised firm provides, including access to the Financial Ombudsman Service.
If money has already been paid to the impersonators by bank transfer on or after 7 October 2024, contact the bank that sent the payment without delay, because reimbursement may be available under the Payment Systems Regulator's rules.
The clone address describes a service rather than naming the firm, which suits a tenant searching online for help with damp, mould or repairs. A claim of this kind usually begins with personal and tenancy details rather than a payment, so the risk can start before any money is mentioned. Before giving details or agreeing to a fee, call Fountain Finances on 0161 974 3622, the number on the FCA Register, and ask whether the website belongs to the firm.
Source: FCA Warning List → · Published 16 October 2026 by the FCA · Summarised by MetaAshes 17 October 2026
This summary states only the facts published by the FCA at the time of writing. It is not financial or legal advice, and the FCA's own listing is the current record.